Question 1

What is Sokoxtra?

Accepted Answer

Sokoxtra is Kenya's agri marketplace that connects smallholder farmers, buyers, transporters and agribusinesses across all 47 counties. You can buy, sell or exchange farm produce, livestock, farm inputs and equipment. All transactions are protected by MPesa payments and an escrow system that holds funds until delivery is confirmed.

Question 2

How do I buy farm produce on Sokoxtra?

Accepted Answer

To buy farm produce on Sokoxtra: (1) Create a free account at sokoxtra.com or on the mobile app. (2) Browse or search for the produce you need — filter by county, category or price. (3) Click on a listing to view full details, the vendor's trust score and reviews. (4) Place your order and pay securely via MPesa STK Push. Your payment is held in escrow and released to the farmer only after you confirm delivery.

Question 3

How do I sell my farm produce on Sokoxtra?

Accepted Answer

To sell on Sokoxtra: (1) Register as a vendor — enter your business name, county and MPesa number. (2) Choose a subscription plan (Free plan available). (3) Create a listing — add photos, price per unit, quantity available and your location. (4) Buyers will contact you directly or place orders through the platform. Payments are released to your wallet once the buyer confirms delivery, and you can withdraw to MPesa at any time.

Question 4

Is Sokoxtra free to use?

Accepted Answer

Buyers can browse and purchase on Sokoxtra completely free. Vendors have a Free plan that allows up to 3 active listings at no cost. Paid plans start from KES 150/month (Basic) and go up to KES 2,500/month (Platinum), which unlocks unlimited listings, featured placement on the homepage, SMS promotions and priority support.

Question 5

What counties does Sokoxtra cover in Kenya?

Accepted Answer

Sokoxtra operates across all 47 counties in Kenya. Key agricultural counties with the highest activity include Nairobi, Kiambu, Nakuru, Meru, Kisumu, Machakos, Uasin Gishu, Murang'a, Trans Nzoia and Kirinyaga. You can filter listings by any county to find produce or buyers near you.

Question 6

How does MPesa payment work on Sokoxtra?

Accepted Answer

Sokoxtra uses MPesa STK Push for payments. When you place an order, an MPesa payment prompt is sent directly to your phone. You enter your MPesa PIN to authorise the payment. The funds are held securely in escrow — not released to the seller — until you confirm that goods have been delivered as described. If there is a dispute, Sokoxtra's escrow team reviews the case and can issue a refund.

Question 7

What is the escrow system on Sokoxtra and how does it protect me?

Accepted Answer

Sokoxtra's escrow system holds your payment in a secure account from the moment you pay until you confirm satisfactory delivery. The seller cannot access the funds until you approve the order. If goods do not arrive or do not match the listing description, you can raise a dispute within the platform. The Sokoxtra disputes team will review evidence from both parties and can release a full or partial refund to you via MPesa.

Question 8

What types of products can I buy or sell on Sokoxtra?

Accepted Answer

Sokoxtra supports a wide range of agricultural products across 15+ categories: food crops (maize, beans, vegetables, fruits), livestock (cattle, goats, sheep, poultry, pigs), animal products (milk, eggs, honey, cheese), feed crops (hay, silage, napier grass), farm inputs (fertilisers, seeds, pesticides), farm equipment, aquaculture products (tilapia, catfish, omena), oil crops, herbs and spices, organic produce, ornamental crops, and farm structures such as greenhouses and water tanks.

Question 9

How do I become a verified vendor on Sokoxtra?

Accepted Answer

To become a verified vendor on Sokoxtra: (1) Register and create your vendor profile. (2) Submit your KYC documents — National ID or Passport, plus a KRA PIN. (3) The Sokoxtra verification team reviews your documents within 1–3 business days. (4) Once approved, your profile receives a verified badge and a higher trust score, which increases buyer confidence and improves your listing visibility in search results.

Question 10

What is the trust score on Sokoxtra?

Accepted Answer

The Sokoxtra trust score is a rating from 0 to 100 that reflects a user's reliability on the platform. It is calculated from multiple factors: KYC verification status, number of completed orders, buyer and seller reviews, repayment history on agri-credit, circle membership activity, and overall platform engagement. A higher trust score increases visibility in search results and unlocks access to agri-credit facilities.

Question 11

Can I exchange farm goods instead of selling them for cash?

Accepted Answer

Yes. Sokoxtra has a built-in barter and exchange feature. You can create an exchange offer on any listing, describing what you are willing to trade and its estimated value. The listing owner can accept, reject or counter your offer. Agreed exchanges are recorded on the platform and both parties receive trust score updates on completion. This is especially useful for farmers who want to trade surplus produce for inputs they need.

Question 12

How does delivery and logistics work on Sokoxtra?

Accepted Answer

Sokoxtra has an integrated logistics module. Buyers and sellers can request a delivery quote from registered transporters on the platform. Transporters submit bids on delivery requests, and you choose the best offer. Once a transporter is assigned, you can track the shipment in real time. Sokoxtra also supports cold chain shipments for perishable produce. Delivery fees are agreed between the parties and paid separately from the product price.

Question 13

What are Sokoxtra subscription plans and prices?

Accepted Answer

Sokoxtra offers five vendor subscription tiers: Free (KES 0/month — 3 listings), Basic (KES 150/month — 3 listings), Silver (KES 500/month — 15 listings + featured listings), Gold (KES 1,000/month — 50 listings + featured + homepage placement + SMS promotions), and Platinum (KES 2,500/month — unlimited listings + all Gold features + priority support). All plans are billed monthly and renewed via MPesa.

Question 14

How do I withdraw my money from Sokoxtra?

Accepted Answer

Your sales earnings are credited to your Sokoxtra wallet after each confirmed order. To withdraw: go to your wallet, tap Withdraw, enter the amount, and confirm with your MPesa number. Funds are sent to your MPesa account via M-Pesa B2C within minutes. There is a minimum withdrawal amount and a small processing fee per transaction. You can check your full transaction history in the wallet dashboard.

Question 15

What is an agri-credit circle on Sokoxtra?

Accepted Answer

An agri-credit circle on Sokoxtra is a trust-based lending group. Farmers with a sufficient trust score and trading history can apply for short-term agri-credit through partner SACCOs, microfinance institutions and banks listed on the platform. Your credit limit is determined by your trade volume, trust score and repayment history. Approved loans are disbursed to your Sokoxtra wallet and can be used to purchase inputs or fund your next planting season.

Question 16

Can farmers cooperatives use Sokoxtra?

Accepted Answer

Yes. Sokoxtra has a dedicated cooperatives module. A cooperative can register as a group, add members, and place bulk orders collectively to get better prices. Cooperative members can pool their produce to meet minimum quantity requirements for large buyers such as supermarkets, hotels, factories and exporters. The platform tracks each member's contribution and distributes payments proportionally through the cooperative wallet.

Question 17

How do I check current commodity prices on Sokoxtra?

Accepted Answer

Sokoxtra has a live market intelligence feature showing commodity prices from markets across Kenya. Go to the Market Prices section and select a commodity and county to see today's price range, price history and trend forecast. Prices are sourced from verified market reporters and updated daily. You can also set a price alert to be notified by SMS or push notification when a commodity hits your target price.

Question 18

Is there a Sokoxtra mobile app?

Accepted Answer

Yes. Sokoxtra is available as a mobile app for Android and iOS. The app includes all marketplace features — listing, buying, messaging, wallet, market prices and logistics — plus real-time notifications for order updates, new bids, messages and price alerts via push notifications. The web version at sokoxtra.com works on any mobile browser as a progressive web app if you prefer not to install the native app.

Question 19

How do I report a fraudulent listing or seller on Sokoxtra?

Accepted Answer

To report a fraudulent listing or seller on Sokoxtra: open the listing or the seller's profile and tap the Report button. Select the reason — Scam, Misleading, Duplicate, Spam or Inappropriate — and add a description. The Sokoxtra moderation team reviews all reports within 24 hours. If fraud is confirmed, the listing is removed, the seller's account is suspended and any affected buyers are refunded through the escrow system. You can also contact support at info@sokoxtra.com or call +254784847272.

Question 20

What farm advisory and weather alerts does Sokoxtra provide?

Accepted Answer

Sokoxtra's advisory module provides farmers with agronomist-authored articles, crop-specific farm tips, and real-time weather alerts for your county. The platform also sends pest and disease alerts when outbreaks are reported in your region. Advisory content is written in both English and Swahili and is available free to all registered users. Farmers can also book consultations with verified agronomists directly through the platform.